Reliance Fresh — payment declined four times but amount debited four times

Address:

121003

On 12.08.2017, at Reliance Fresh, Mathura Road, Faridabad, I Purchased Olive oil 5 ltr (Item EAN#:[protected] for amount 1349/-. For Billing, SBI debit Card no.[protected]-1152 was used twice but transaction was declined. Again transaction was tried using other SBI Debit Card no.[protected] twice but transaction again declined. Finally the billing was done using CITI Credit Card[protected] successfully.

But on checking the a/c statements for both SBI Debit Cards, It was noticed that the amount has been debited four times ( twice for each card which was shown declined). I visited Reliance outlet again and intimated about this but refund was not made.

Kindly look into the matter and refund the amount 4 x 1349 = 5396/-.