Reliance Fresh — poor service at karukappilly

Address:

Ernakulam, Kerala, 680025

Today i have visited ur franchise shop at karukappally near palarivattom, ernakulam and chose few items including a small bottle of roated and salted cashews of nila brand. On billing the boy at counter told that this item cannot be sold due to introduction of gst and item couldnt be selected in software. I was already having a bad feeling as few items
Which are commonly sold in all shops were not found. Adding to this the comment from that boy which seemed as if it was my mistake of choosing that item, i left the shop without buying any of the selected items. Neither of the staff is asking the customers on which all items they require nor they are guilty of not havi ng few items or for telling that some items displayed could not be sold due to gst change. I dont understand the reason for this. Please arrange proper training atleast to convey matters to customers politely with a 'sorry' when its ur mistake. Why should we wait for reliance to provide goods when there are lot of retail shops all around. This is not to blame anybody personally or to threaten anyone's job role but just to see if reliance is taking care of customer satisfaction.