Reliance Fresh — Putting someone else card number on my bill

Address:	560094
Website:	reliance fresh

On Monday evening (2nd May 2016) I went shopping for the groceries at reliance fresh (Vidyaranpura). I bought whatever I required and was waiting for my turn. The girl who was billing, in between our billing started to bill for someone else who was known to her and she even included all the reward points which we gained to that other customer's card. She thought that we were a kind of illiterate. When we saw the bill we complaint about it to the store manager (number: [protected]). He said he would reverse the points to our number. But even after four days nothing has happened. This is just un-acceptable.

Reliance is a reputed name, people like that lady are spoiling the reputation of this company. These kinds of things shouldn't happen. I think this is the responsibility of the store manager to train and warn the employees so that they may not do to other customers again.