Reliance Fresh — Refund of one of the dual payments made for the same purchase

Address:

600021

Hi, on September 1, 2016 I had used my HDFC Credit Card to make payment at Reliance Fresh (Royapuram, Chennai Tamilnadu). That transaction got delayed due to inclement weather that day and I was asked to pay by cash which I did for the bill amount of Rs.960.82 .Unfortunately, the same transaction was also charged and debited to my Credit Card for Rs.960.82.

When I explained the problem to the Branch Manager, he said that he would send an email and arrange refund withing 3 days. It's almost a week gone and there is no response. Another contact with the branch Manager revealed that he was yet to receive reply from the people responsible at Mumbai and he was helpless.

Till now it was not refunded/credited in to my account. Hence, I request the Reliance Fresh administration and accounts department to forthwith look into this and authorize refund to the Branch Manager at Royapuram, Chennai