Reliance Fresh — Two times payment through hdfc visa card not returned however cash paid at the counter

Address:

Surat, Gujarat

I purchased some consumables from: 'Reliance Fresh, Reliance Retail Limited, Shriji Complex, B/H Bhulkabhavan School, Adajan, Surat-395009, Gujarat' on dt.19/06/2014 & bill amount was Rs.181/40. At the payment counter, my HDFC visa card was swiped twice by counter-person however he told that credit card payment (two times) failed so again he collected cash Rs.181/- (40 paise rounding off). At the counter when I showed him two sms of payment through visa card, he told me that I shall get back credit effect to visa account of twice payment. When I made inquiry at customer care centre of HDFC visa card after a week, I was informed that Reliance Retail Limited had collected payment for both the transactions. so I request to return me back two times of bill amount since I paid in cash. SUNIL R. KAPADIA (MOB:[protected] 33, AKSHARDHAM SOCIETY, GANGESHWAR MAHADEV TEMPLE ROAD, ADAJAN, SURAT-395009, GUJARAT. BILL DETAILS: C1018 #0096 14:15:37 19JUN2014 S02781 R001 BAL.DUE RS.181/40