Reliance Fresh — Worst service and money discrepancy

Address:

560032

I went to reliance fresh outlet in sultanpalya, rt nagar, bangalore on saturday 3rd december'2016. I bought grocery items worth rs.286. I wanted to pay using my debit card. The person in the outlet cash counter swiped my card but he told they have not received the money. Then he swiped again and still he said, they have not received the money. When i checked the sms on my mobile and bank statements, money was debited twice from my account. I reported the same and they asked me to leave my mobile number and card number and the money will be refunded within 24-48 hours. However, there was no correspondence from reliance fresh for the entire week and no money was refunded. I again went to their outlet on 10th dec'2016 however, i was told that they have not received the money. The behaviour of the outlet manager was a disgrace. He was utterly unprofessional and rude towards me. I am not sure how the brand "reliance" can even recruit such undeserving people. Atlast after some heated conversation he gave me cash of rs.280. I left the reliance fresh outlet promising myself not to visit here again. After 4 days, on 14th dec'2016, i was called by the same person, the so-called manager in reliance fresh outlet and was asked for the money back very rudely. I denied to speak to him and asked for his manager. He transferred the call and someone named govind spoke to me and he was no different. He continuously interrupted me and kept on saying that i will have to speak to my bank to get my money back. I told them it was a fault on either their side or at bank's end, but they denied and literally threatened me to speak to my bank. When i denied they asked me for my bank statement. Really annoyed and disappointed with such an ugly service and repeated harassment. I want to lodge an official complaint against them for this issue. Please help.