[Resolved] Reliance Gsm — Bad Portability and No 3G network received yet even after a week | |||||
I have ported (My Number: [protected]) from Airtel to Reliance on 16th Sep 2015 with a 3G plan. FIrstly on the first day my number stopped working for atleeast 6 hours until I called customer care and they told me to call some number to validate and activate my number. after 8 hourws of struggle somehow I have my number working on reliance network but was getting only 2G network and data where I had took a 3G sim and 3G connection. I have a 3G capable phone(iphone 5S), I'm well aware of my network setting .. and I have been more than 50 different places where Reliance claims they ahve a 3G coverage. After calling customer care for atleast 15 times and explaining my issue that I'm not getting 3G network they go through the routine of asking my phone model.. setting and area and then they say"Oh your account is not activated 3G we will raise a request/complaint and it will be resolved in 6 hours" and it happened 5 times they raised a reqquest because I got a SMS with request ID but aftr 6 hourss an automated message arrives that my request is completed. I dont understand what is completed ?? why dont someone confirm if the issue is actually resolved or not. another thing CC team suggests to put the network mode to manual and select Aircel 3G I even tried that and you have to understand I'm not getting the acccess to 3G network on reliance so I see only 2G network on all operators. This is really frustrating that aa simple problem can't be addressed correctly. I really hope this problem will be resolved at the earliest ! Thanks, -Siva [protected] Was this information helpful? | |||||
Oct 18, 2016 Complaint marked as Resolved Verified Support Sep 23, 2015 Reliance Communications Customer Care's response Dear Siva, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Sep 26, 2015 Reliance Communications Customer Care's response Dear Siva, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
What non-sense is this ?
the technical team person for the complaint[protected] called me and first said
1. "there is no 3G in karnataka" then why the hell did I have been given an 3G sim and plan assuring that I get a 3G data here.( I know Reliance doesn't ahve 3G but they are dependent on Aircel" but even connecting manually and registering their network I can't get 3G but only 2G neetwork.
2. "then he checks and says I have to take an ICR plan" I told him that I'm already on a ICR plan
here is the plan details I got from reliance
Account Details:
Account Details:
Reliance Number : [protected]
Product/Service Name : GSM
Tariff Plan : RGSMKT3G_215_ICR
Monthly Rental : 215
3. "he says I have to take a 3G plan of 95 or 225 to get" what non-sense is this.. In the rental plan I have been assured that I get 1.5 GB of 3G data every month and whcih I'm not getting and not hopefull that I get ever and you people want me to waste again by opting for another 3G plan(check your rcom site where this plan is listed after selecting the Karnataka circle and provides the details for this plan as I ahve mentioned.
your technical team persons statments itself are contradicting.. if there is no 3G in Karnataka for Reliance then why is this cheating? I know Relaince is depending on Aircel to provide some 3G in karnataka but I haven't got a sec of 3G even manaully selecting Aircel 3G network.
And asking me to take a 3G plan is another level of blindliness and cheating to customers.
Great going guys.. keep it up and I'm waiting for my 3 month period now for numner portability.
Thanks