[Resolved] Samsung — Cashback not given | |
Order ID [protected]. I brought Samsung tablet through Samsung App using ICICI EMI which had offer of rupees 3000 cash back in 90 days after puchase. I was told by Samsung that cashback will come in 90 days, after 90 days when I called samsung they told me it will come after 6 months. After 6 month they told me to wait for another month. Its 9 months now, they tell me that cashback is already given but samsung is not willing to disclose cashback date or transaction number. ICICI Bank says they haven't received any cashback or any request from Samsung. Even I checked all my credit card statements but haven't received any cash back. I sent several emails to Samsung & I call them every week. The only response I get is to wait as they have raised ticket but ticket gets closed & my cashback issue is never resolved. I have been following up from past 6 months, marked several emails to Samsung & spoke with customer service almost every week. Feeling very tired now. I even sent an email to Samsung service head & CEO but still waiting for resolution. SAMSUNG SENT EMAIL THAT THEY GAVE CASH BACK BUT THEY ARE NOT SHARING THE CASH BACK TRANSACTION DATE & TRANSACTION NUMBER. ITS SEEMS LIKE A BIG FRAUD WITHIN SAMSUNG. CONSUMER COMPLAINT FORUM PLEASE HELP ME. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 02, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
Add a Comment | |
61%
Complaints
18887
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment