[Resolved] Samsung — COMPLAINT REGARDING SAMSUNG PHONE | |||
Dear Sir, I have a complaint regarding the network problem in my Samsung phone and i took it to the service center however they say that the warantee of the phone is void because your touch of the screen has been changed somewhere else. however i would like to say that the touch is changed at the shop where samsung also sends the phone for small repairs when they cannot repair themself and when i took my phone to the service center when i needed to change the touch of the phone urgently the touch of the phone was not available at you samsung service center so i got it changed at the dealer of samsung outside in my city. i never knew this that now if there is any other problem in the phone after 6 months of the touch been changed they will say that the warrantee is void. Now my question is that the my phones touch is working properly and rest of the phone is working but there is a problem in the motherboard of my phone as there are no mobile signals on my mobile. therefore i request you to kindly consider the same for warranty repair as the problem is in the motherboard of the phone which is companys motherboard and not in the touch which is working properly. I am very much upset because first there was a problem in my samsung phone touch and now no network at all in my phone. i think i have made a mistake by buying a samsung mobile and would never recommend any one to buy it as i had a blackberry phone earlier and no problem was ever there with it. i understand that there are some company policiesbut exceptions are always there because when i went to the samsung service center in dehradun they did not have a touch with them and they said it will take a week for it to come and i was without a phone for that time. there fore i will appreciate if Samsung can prove their good customer service and get my phone repaired under warantee as my whole family uses samsung mobile and we are samsung customer since years. i would appreciate your quick response. Regards Ritesh Kumar Ph: (+91)[protected] Address: IAS Academy, LBSNAA, Mussoorie Email: mail.[protected]@rediffmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |||
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I have a complaint regarding the network problem in my Samsung phone and i took it to the service center however they say that the warantee of the phone is void because your touch of the screen has been changed somewhere else. however i would like to say that the touch is changed at the shop where samsung also sends the phone for small repairs when they cannot repair themself and when i took my phone to the service center when i needed to change the touch of the phone urgently the touch of the phone was not available at you samsung service center so i got it changed at the dealer of samsung outside in my city. i never knew this that now if there is any other problem in the phone after 6 months of the touch been changed they will say that the warrantee is void. Now my question is that the my phones touch is working properly and rest of the phone is working but there is a problem in the motherboard of my phone as there are no mobile signals on my mobile. therefore i request you to kindly consider the same for warranty repair as the problem is in the motherboard of the phone which is companys motherboard and not in the touch which is working properly.
I am very much upset because first there was a problem in my samsung phone touch and now no network at all in my phone. i think i have made a mistake by buying a samsung mobile and would never recommend any one to buy it as i had a blackberry phone earlier and no problem was ever there with it. i understand that there are some company policiesbut exceptions are always there because when i went to the samsung service center in dehradun they did not have a touch with them and they said it will take a week for it to come and i was without a phone for that time. there fore i will appreciate if Samsung can prove their good customer service and get my phone repaired under warantee as my whole family uses samsung mobile and we are samsung customer since years. i would appreciate your quick response.
Regards Ritesh Kumar
Ph: (+91)[protected]
Address: IAS Academy, LBSNAA, Mussoorie
Email: mail.[protected]@rediffmail.com