[Resolved] Samsung — Deliver defective refrigerator | |||
Hello, I have purchased samsung refrigerator on 14th aug 2016 from vijay sales, devarc mall, ahmedabad, gujarat, india. They delivered me transit damage refrigerator (Your technician had proved that this is transit damage piece). Service order number: [protected] Mobile number : [protected] (India) Model no Rt28k3953pz/hl Issue: Some noise come due to fiction of lower door and refrigerator (Door is making noise while opening and closing). They repaired in such a way i cannot close door normally Reason to book late complaint: I was thinking that this is new appliance due to new instruments (Rubber or bolt) in the door this can make noise for few days and it will be stop. But we started to use then noise is getting higher and higher then i raised complaint for that. Step taken by service center At last they picked my refrigerator and solved that noise issue but i cannot able to close door now they sent refrigerator without complete all issue. They delivered me with one more issue cant close door normally (Have to press door to close and pull hard to open). Picked refrigerator: 22nd nov 2016 Given back without solution: 23rd nov 2016 Don’t have any hope for repair. I am in trouble even paid full amount. Was this information helpful? | |||
Dec 27, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 26, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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