[Resolved]  Samsung — Deliver defective refrigerator

Address:380054

Hello,
I have purchased samsung refrigerator on 14th aug 2016 from vijay sales, devarc mall, ahmedabad, gujarat, india. They delivered me transit damage refrigerator (Your technician had proved that this is transit damage piece).
Service order number: [protected]
Mobile number : [protected] (India)
Model no
Rt28k3953pz/hl

Issue:
Some noise come due to fiction of lower door and refrigerator (Door is making noise while opening and closing). They repaired in such a way i cannot close door normally

Reason to book late complaint:
I was thinking that this is new appliance due to new instruments (Rubber or bolt) in the door this can make noise for few days and it will be stop. But we started to use then noise is getting higher and higher then i raised complaint for that.
Step taken by service center
At last they picked my refrigerator and solved that noise issue but i cannot able to close door now they sent refrigerator without complete all issue. They delivered me with one more issue cant close door normally (Have to press door to close and pull hard to open).
Picked refrigerator: 22nd nov 2016
Given back without solution: 23rd nov 2016
Don’t have any hope for repair. I am in trouble even paid full amount.
+1 photos
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Dec 27, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Nov 24, 2016
Updated by janak321
door is goes down while opening and not able to close

Verified Support
Nov 26, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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