[Resolved]  Samsung — Did not receive my cashback

Address:

Mira Road, Thane

Order ID [protected]. I brought Samsung tablet through Samsung App using ICICI EMI which had offer of rupees 3000 cash back in 90 days after puchase. I was told by Samsung that cashback will come in 90 days, after 90 days when I called samsung they told me it will come after 6 months. After 6 month they told me to wait for another month.

Its 9 months now, they tell me that cashback is already given but samsung is not willing to disclose cashback date or transaction number.

ICICI Bank says they haven't received any cashback or any request from Samsung. Even I checked all my credit card statements but haven't received any cash back.

I sent several emails to Samsung & I call them every week. The only response I get is to wait as they have raised ticket but ticket gets closed & my cashback issue is never resolved.

I have been following up from past 6 months, marked several emails to Samsung & spoke with customer service almost every week. Feeling very tired now.

I even sent an email to Samsung service head & CEO but still waiting for resolution. SAMSUNG SENT EMAIL THAT THEY GAVE CASH BACK BUT THEY ARE NOT SHARING THE CASH BACK TRANSACTION DATE & TRANSACTION NUMBER. ITS SEEMS LIKE A BIG FRAUD WITHIN SAMSUNG.

CONSUMER COMPLAINT FORUM PLEASE HELP ME.