[Resolved] Samsung — Disappointed by Samsung

Shreyas031289

Address:

Raigad, Maharashtra

Disappointed by Samsung- I purchased Samsung LED 32" 5100 (model- UA32F5100) on[protected] of around Rs 38, 000 by Samsung dealer ( evergreen electronic. alibag). Now after exact one year ( after warranty period, I am facing issue with my LED television and I am unable to watch anything as my screen went down with some internal problem. I called to customer care and asked for a service man to visit my place. Customer care executive raised my problem and a service man visited my place. Now the service man says that my Screen panel is not working properly and I will have to replace it which will cost me between Rs 18000 to Rs 20, 000. I am really dissatisfied with the service as well as with the Samsung product. It would have been better if I would have taken Sony or Videocon television. Just after a year, I am facing a problem with so expensive product, that is something miserable. I will never suggest Samsung to anyone. This problem I have seen with many customer and too after one year after warranty period . They haven't check panel durability while selling the product which repair cost is way high .

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Aug 14, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 04, 2014

Updated by Shreyas031289 For normal customer who's income is not good and can afford this samsung product, how can they manage so much repair cost . Totally unsatisfied with samsung. My friend similar kind of problem with LG fridge but after raising concern, LG has apologize them for such unsatisfactory and they repay their investment that is what we can say customer satisfaction . If you are selling such less durable product, you should accept it and provide full customer support .

Looking forward for good customer satisfaction from samsung.