[Resolved]  Samsung Electronics Co. Ltd — Product not repaired under warranty

Address:

Cuttack, Odisha

I Krishna Prasana Mishra bought a Samsung LED from Reliance digital College Square Cuttack on 28th Aug 2013, with model No as UA32EH6030RLXL, serial No : MQKW3PBD500563, order No : [protected], salesman id : 60123441. I am now facing an issue with warranty of the television, I lodged a complaint with samsung on 7th august 2014 regarding not able to view picture on that they responded that the panel needs to be replaced its now near about 20 days I have not got it resolved, on my each interaction with support team I am asked to wait without mention of any timeline and status as work in progress, please wait an update will be provided soon. My warranty period is about to get over on 28th August 2014. Today I submitted documents like xerox of original bill, pan card xerox and cancel cheque fpr further process. As a process of future action they proposed me to submit the above documents they will escalate the same with higher authorities and seek an approval on same. As per them they will evaluate the time we have used the product and then will land on an depreciated amount considering the bill amount and will award the same amount to me as a account payee cheque. This is not solution for me as I had purchased the product when there was offer on it below than its actual price now with same retail amount I might be able to purchase the same product then how can I go for the product with amount less than it. Am I not able to get a product as a replacement for the same if the part is not available. Please help on this on whatever way you can if you have any point of contact other than customer care toll free or any valid email id of support team of samsung please share.