[Resolved]  Samsung Electronics Co. Ltd — Technician not available for next 4 days !!!

Hi :

I bought Samsung LED TV UA32F5100ARL XL from ADISHWAR INDIA LTD.New Bowenpally, HYDERABAD on[protected].

Today around 4pm suddenly picture ( video) disappeared and we could hear only audio. I have contacted TATA SKY and their service technician came to our house in half an hour of our complaint.After checking the set top box, he told us that set top box is fine.HE HAS CONNECTED SET TOP BOX TO OUR STAND BY OLD SAMSUNG TV, AND WE CAN SEE PICTURE AND LISTEN TO AUDIO PERFECTLY !!

Then I called up your helpline[protected] and spoke to Ms.Zudith.Initially she told me that my Tata Sky box is faulty, even without listening to me fully.When I told whole story, she agreed to take my complaint, and put me on hold.After 2 mins.she informed me that she can take my complaint only on THURSDAY, as technicians are not available.Only after I told her that she can take my complaint and send technician at the earliest.

Reluctantly she agreed and my complaint SERVICE ORDER NO.S .O [protected].

I DO NOT UNDERSTNAND YOUR ATTITUDE. EITHER YOU SHOULD HAVE ENOUGH PERSONNEL TO ATTEND TO COMPLAINTS, AND ADHERE TO YOUR TATs.OR FOR NEXT 5 yrs STOP SELLING TVs etc.SO THAT THESE FEW AND MEAGRE NUMBERED TECHNICIANS WILL NOT HAVE MORE WORK AND THERE WILL BE NO SHORTAGE.

I REQUEST YOU TO INTERVENE AND PLS.INSTRUCT YOUR HYDERABAD SERVICE TEAM TO BE MORE RESPONSIBLE AND SORT OUT MY ISSUE.

THANKS

K.MURALIDHAR

PRINCIPAL CONSULTANT

TATA CINSULTANCY SERVICES LTD.

DECCAN PARK, MADHAPUR

HYDERABAD-500012

RES & TV installed address :

PLOT NO.3 BHEL ENCLAVE

AKBAR ROAD, OPP.CENTER POINT

SIKH VILL.DIAMOND POINT

SECUNDERABAD-500009

[protected]