[Resolved]  Samsung — Got my mobile phone's back panel tape open from inside. That means I have received a defective piece from Samsung itself.

Address:	Virtual soultions ,HNO: 11-4-23/2, 823/4 , wyra road, khammam service centre.
Website:	samsung

Hi this is Rama krishna .I bought a Smartphone named Samsung Galaxy s20+ on 17th Oct, 2020.I faced an issue with my camera so I visited the nearest authorized Samsung Service center at Khammam. They said that my phone's back panel's tape is open on its right top corner from inside which caused the water to get in and damage my Camera module and service center have confirmed to me that they were the first ones to open my device. The reason for buying this device at such a premium price is because of its water resistance rating . I handed my mobile at the service centre on 28th June 2021 they didn't considered my device under warranty so for getting my device into warranty I have contacted Samsung customer care from that day, daily a executive picks the call hears all the details and finally tell us that they will be arranging a call back from their supervisor. I received a call from the supervisor he heard the conversation of mine and contacted the service centre to check whether my case Is genuine or not after the conversation with the service guy the supervisor conformed me that my case is genuine and promised me a call back within 24 hours that 24 hrs turned 15 days and never received a call, so I am daily contacting the customer care but no call back from the supervisor even nearly 20 days after handing my device at the service center, they need a conformation mail from the company to take my phone under warranty and repair . see even after telling my case is genuine you as a reputable company delayed the process without customers fault and you are suffering your customer even the fault is on you.This type of response from the company kills its trust on the company .
My question is how my phone's seal is open because as a customer we don't know how the seal is open with out no one opening it. That means I got a phone from the factory itself which is not sealed properly and charged me full amount for the device by saying it is water resistance of IP68, it does not even withstand sweat and rain . So you are the one who sent me a defective phone and I received it.I need immediate action to be taken by your side to resolve my issue because its been more than 20 days with out my phone .

Product Model Number : samsung galaxy S20+
Compliant no:- [protected]
Bill no:-[protected]