[Resolved]  Samsung — Harassment due to either substandard quality of mobile phone or manufacturing defected piece sold by samsung mobile india or fus

HARASSMENT DUE TO EITHER SUBSTANDARD Quality OF MOBILE PHONE OR MANUFACTURING DEFECTED PIECE SOLD BY SAMSUNG MOBILE INDIA OR FUSE OF DISPLAY LIKE A BULB SUDDENLY

HARASSMENT DUE TO EITHER SUBSTANDARD Quality OF MOBILE PHONE OR MANUFACTURING DEFECTED PIECE SOLD BY SAMSUNG MOBILE INDIA OR FUSE OF DISPLAY LIKE A BULB SUDDENLY.

This is to your kind concern that I was an Apple Mobile phone lover, But then I got very much attracted by the looks of Samsung Note 10 Lite and decided to purchase the phone on July 2020 .At first it just clicked in my mind about the rumored of heating and burning issues and poor after sales service, But still decided to trust on the brand and went for it.
I purchased the phone from the authorised Samsung dealer .
Samsung Note 10 lite, being a very expensive mobile phone for me, I kept the phone with intense care which can be clearly seen by seeing the brand new condition of the phone.
But to my astonishment suddenly the screen of the phone was not displaying when the phone was fully charged. I was literally shocked.After spending so much amount on mobile phone and trusting the brand the durability of the phone is not even for a year. How can the company sell substandard quality of phone on very high prices. It is strongly doubted either the phone had a manufacturing defect or the company is using substandard quality of parts in this phone.
It is also suggested to the Samsung mobile India to rather than spending funds on advertisements, to kindly use them to provide quality and durable products, smooth after sales service and deploy experienced and staff in Chandigarh region, .
I visited the samsung care service centre in Chandigarh on 24/07/2021 with service no.[protected] regarding this concern and after inspecting the phone the statement given by the was astonishing, he stated that although the phone is physically completely in brand new condition but same like the bulb the display can fuse anytime, in any condition at its own, this shows that the life of the phone is not even a year. My phone stopped working in the first week of this month but due to some covid 19 circumstances and precautions I visited the service centre some days later. The service centre is expecting me to pay amount for their substandard quality and their fault. This is not at all appreciated.
I expect an immediate and satisfactory resolution regarding this concern or I will be left with no other alternative than going to The Honourable Court for justice.I am also taking my grievances to the CEO Samsung India and every possible social media channel for an immediate and satisfactory resolution
Thanks,
Regards,

NAVDEEP Singh
Samsung Note 10 lite, Aura Glow
IMEI [protected]
Mob [protected]

CHANDIGARH

POSTAL CODE 160036

Email ID