[Resolved]  Samsung India — Defective battery

Address:

New Delhi, Delhi, 110015

Hi Sir

I would like to raise my serious concern about my recent purchase. I have purchased SAMSUNG GALAXY ON NXT recently on 12th April 2017 worth Rs 15, 900 from Flipkart. I am facing big trouble with phone Battery as it gets drain very quickly. I have charged the battery with original Samsung charger but within 2 hours it get drained. Overheating issue is also troubling me a lot.

In just 10 days i am getting issues with my new phone, I spoke to Tariq and Apeksha (Customer Service executives of Samsung) and i was on a call with both of them for around 3 hours but they were keep saying " Sir you have to visit to Samsung Center we can't help you with this issue ". I have done everything as per their advise like factory reset etc but i am still facing similar problem. They also said that Sir it might be possible that this is manufacturing issue but that's not my fault.

Why I should go to Samsung service center and take all the pain. Its like paying 16, 000 and get into the trouble, Is that what Samsung is ensuring their customers with quality and service?? If this is your service Sir, than i would like to appeal this and would like to publish an article in newspaper about this purchase.

Sir my genuine concern is if i have paid Rs 15, 900 for a brand which has its customer value attached to it why i am being troubled. I personally like Samsung but this time it was my worst experience with Samsung Product. I had so many options like Nokia, Apple, Soni, MI etc but my belief was with Samsung.

Sir either i want my Money back or i want someone to visit at my premises and get this device replaced. I don't want any impairment with my Brand new Samsung Phone.

Contact Details - [protected]
Name - Pawandeep Singh Suri