[Resolved] Samsung India — faulty design leading to huge cost of repair

Razer Cortex

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110085

Hello, i am a buyer of your refrigerator model rt27hajsas3/tl/2015 which was bought on 15 march 2015.
Due to faulty design, the joint of the compressor opened itself which resulted in "stopped working and started leaking gas" which in result caused the electronic circuit board to get damaged. How is the consumer supposed to know about this when there was no indication of anything of any sort?
The total price of repair of the fridge comes out to be rs. 4000+ which is about 20-25% of the total cost of the refrigerator. This is a cruel policy which is designed to loot your customers. Why should i pay over 20% of the fridge cost in a single repair which was caused due to faulty equipment provided to me?
I will appreciate your support in helping me solve this issue as quickly as possible.

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Apr 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd