Samsung India — Fraud

Address:Indore, Madhya Pradesh, 452001

This is to keep you posted that i have purchased Air Conditioner (AR18JC3UFUQXNA) as on 15th of May'16 from Mehta Automobiles Pvt Ltd. Indore. Address - Address: Near U-Turn, Vijay Nagar, Indore, Madhya Pradesh 452001.
1st Issue is Concern Person Store Sales Head (Mr. Javed Khan) given me the Offer of EMI and 1 Year Warranty on the purchase of same product, However, i have not even given any kind of facility on the same product. At the time of payment he told that he will take care of the warranty part and since then he is not responding, today he picked up my call from different number and told that is expired and now can't avail the benefit of warranty and told that you had to do, even i have not been given any proper direction for that.
And Merchant asked me to pay through Credit Card since EMI option was there, then Merchant swapped the card with full amount of Rs. 33, 990/- rather then pay through EMI and after then Merchant told that they have cancelled (Void) the transaction and asked me to pay again through EMI. PFA the Sale Slip.
The payment of Rs. 33, 990/- have been added in my Statement Balance (PFA The Credit Card Statement) as i have checked with HDFC Bank Customer Care then merchant asked to wait till statement generation date (08/06/2016) and then i found that the amount has not converted into 3 Months EMI's, However i suppose to pay the complete amount.
And as on 18th May'16 i have received a message from bank (PFA the Message) stating that the same has not been processed due to Card in Block on 18May16, however i have made the payment on 15th May'16. So, this should not be an issue since i made the purchse as on 15th May'16.
All of my purchases, EMI's must have to be transferred on my upgraded card since i have requested for up-gradation of my credit card and now i have received my upgraded Card (HDFC Visa SIG ALLMILES – 4854 99XX XXXX 1697). PFA the Credit Card Status as well.
So, request you to Cancel (Void) the transaction of Rs. 33, 990/- and convert into 3 Months EMI with my Active credit card (4854 99XX XXXX 1697) asap and let me know the status.
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Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Mobile Number - [protected]
Email ID - awesome.[protected]@gmail.com/rahulgupta.[protected]@gmail.com

Reference Numbers :
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