Samsung India — Issues with samsung tv and airtel digital setup inbuilt samsung smart led tv ua50j5570 on 11th nov 2015

Address:

122002

Dear sir

I have purchased samsung smart led tv ua50j5570 on 11th nov 2015 from ganpati plaza vaishali ghaziabad and next day person from samsung was there for installation and demo but he was clear about the demo and gave the demo of tv anyhow, later on i request to customer care to provide complete demo and received call from local service centre that we are sending or engineer tomorrow hence it was weekday i requested the gentle man mr rajat who is the incharge of the engineers that please keep it on weekend saturday or sunday . He was so arrogant and said that we are closing the ticket and will not be able to send on saturday and sunday, please call customer care on saturday, is this this the kind of level of service is there from samsung, secondly i am facing the issue with the tv and dth connection from day with multiple errors arisng,
The development has been done jointly on tv where in the manufacturer is samsung along with airtel digital tv and i have been struggling to resolve the issues from the time when i came to know that there is some problem with unit and dth as the dth is inbulit in the tv and there is no seperate set up box for the same, i tried to reach airtel and samsung together for resolution of such issue but every time there has been blame game among each other . Samsung communicated to me that the errors which appears do not belong to samsung it need to be fixed by airtel, there is email communication has been made multiple times where in all senior executives of samsung and airtel including mr bd park and mr gopal vittal ( ceo's) is marked in all communication but things are not taken seriously and till date issues are being opened . In last visit ms airtel has communicated that the error belong to ms samsung manufacturer of the hardware in the mail and the same has been forwarded to mr bd park but on 21st march to take care and provide necessary resolution but no response as of now,

Ms samsung and ms airtel has harrased me mentally and wasted my money and time, time and again,

Apart from this there are few issues with the tv volume is low . And remote doesn't work
Request your support and help for refund and compensation for my time, money and mental health pressure,

Please find attached few screen shot .The total email chain till now with samsung and airtel is 11 pages and in pdf format which doesnt support to upload in images, i can provide whenever required

Induprakash singh
Expression tower kb 34 sector 14 opp raddison blu hotel ghaziabad u.P 201010