[Resolved]  Samsung India — Malfunctioning of samsung refrigerator

Sir,

I purchased a Samsung 2 Door 345 Ltre FF Refrigerator ( Model RT36FARZASP/TL ) on[protected] from M/s Goodmorning Enterprises Alappuzha.

The Instrument had some cooling problems in the begining which was partly corrected.About 1 year after purchase, there was malfunctoining of the freezer.
2-3 months later the inner covering seen broken which later become peeled off.The vegetable tray milk tray & the door racks seen broken.

All these were informed and service personnels come and see but no proper correction was given No service records given
Now the instrument is not cooling . The inside pannel is still broken.

Actually we exchanged our 4 yr old perfectly functioning LG fridge for a
better instrument, but now the Samsung purchased for Rs.32000/ is giving continuos trouble for us. We requested sevral times for exchanging the instrument, but that was not done . Now it has major prblems and warranty is over We feel that the continuos problems are due to some Manufacturing defect.which was not our fault.

In this situation I request you to look in to the matter seriosly and make nesessary steps to replace the instrument with a newer one at the earlist.

Thanking You
Yours Sincerely

Dr. MNazar,
Professor o[censored]rology
Govt TDMC, vadanam
Alappuzh