[Resolved] Samsung India — New mobile samsung bill no-[protected] purchased on[protected] from croma dealer not working.

jyotiwadhawan

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110051
Website:	[email protected]

Mobile j7-prime samsung purchased from croma preet vihar east delhi on[protected]. After five days mobile not worked properly and contacted service center east delhi shakerpur. Mr asif supervisor informed that liquid is there and it to be repaired and estimate cost 10000 which is not acceptable as under warranty. But actually nothing. Below i am sending photo of opened mobile and showing nothing like liquid.
Ankit wadhawan m-[protected]

+1 photos

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Jul 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jun 19, 2017

Updated by jyotiwadhawan Mobile is new at least six days old.How it is possible to some particles like solid liquid on inner surface of mobile .

Verified Support

Jun 20, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jun 21, 2017

Updated by jyotiwadhawan And it is clearly shown forign particles near back button of mobile which occurred during manufacturing mobile that means MANUFACTURING FAULT..So my mobile should be replaced or repaired under warranty period.I am service man and my office work hold due to not available of mobile . Request please take necessary action earliest.
My mobile cost is 17500 which purchased on[protected] against EMI of Rs-2700 pm from HDFC bank . Still EMI under processing and your service deptt estimated repaired cost Rs-10000 which is not acceptable .