[Resolved] Samsung India — Ref...[protected]

lucky

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122002

I have purchase samsung a8 (s. n:-rz8h501jrew) on 20 july i have logged a call in samsung for the replacement on 28-july-2016 10.00 am.

I am really surprised to see the quality of the phone and its spares being so poor in quality. its just 5 days and the phone seems to go no longer.
- phone very over heat
- phone auto shutdown

I had perceived samsung phone to be superior in quality and aesthetics which made me go for it. now i think i should have purchased a nokia or an gione phone.

I want immediate solution to this as its really sad that samsun products can be so poor in quality. i want refund of my money with immediate effect.

Would expect quick action on this or else i would be forced to go social and share my experience with the world.

So i am requesting to you please help to resolve this asap. hope so you can understand my concern.

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Oct 6, 2016

Complaint marked as Resolved

any one yet not call me

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Oct 18, 2016

Updated by lucky Still no one call me

Oct 18, 2016

Updated by lucky Dear Consumer Complaints Team,

Please help on this almost 4 months has gone but samsung yet not replace this phone. So I request you please help me