[Resolved] Samsung India — Samsung on 8 display blank IMEI number is [protected]

sunny jain

from Mumbai, Maharashtra

Address:	Jaipur, Rajasthan, 302033
Website:	service center samsung ablaze communication

Dear Sir,
I have purchase samsung on8 on flipkart on date invoice date 09/12/2016 and my IMEI number is [protected] and i have register a complain on your customer care my complaint number is [protected] .As i visit service center Ablaze communication on date 28 march they did not give me proper service and told that my display is physical damage but there is no evidence on its screen and body for this because there is no scratch and brake on touch glass of my phone and no any other physical breakdown evidence .They did not attend me proper way and give me in write up that my display is physical damage .I attached here the phone pics and there letter copy .
They also ask me to pay 5500 rs for new LCD.
So there is only 3 month is going for me to take this phone and this is happen and there is no mistake from myside because from my view this is not a physical damage this is a manufacturing defect and i will not pay anything for this .
Please solve my query immediately before i go to consumer forum for this .

+1 photos

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May 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Mar 31, 2017

Updated by sunny jain Dear Sir,
I got a call from you samsung center [protected] the person name is pankaj and he is trying fully convince me that fault is from my side without anything proven from his side .I am shocking to hear that the calling person did not have knowledge about touch panel and LCD panel and he told me that both are the same thing .Is this type of person you have in your company which has no knowledge about your product and you think that these type of persons solve the query of the customer .I did not think that these stupids persons can do anything for customer care .They all are there for care the service center .On yesterday i talk to your customer service center for more than 2 hours and after that talk i clearly understand the concept of samsung customer care and service center that they both are same and if i talk the customer care person they told me to go service center and if i talk to service center the told me to call customer care .
My another question is that without any QC on my phone how can they prove that the mistake is from my side .Please show me the evidence or pics or anything which you have to prove this .Without doing anything they give me letter for LCD physical damage and want to grab the money .How can these greedy peoples serve better for customer .
Please replace my display immediately without any if and but .

Apr 01, 2017

Updated by sunny jain Dear Sir,
I will give you time till Monday before taking any legal action against you. Till Monday if my problem is not solved then i will send you a notice for this case and i am not responsible for any settlement .
So before doing this i give you the final chance to settle this and change my LCD without any if and but .After that i will send you a notice for change my mobile and give me a new one. So it is your take now to how you handle this issue .
My primary number of contact is [protected]

Apr 03, 2017

Updated by sunny jain ok sir,
Now i send you a notice to talk with national consumer helpline .

Apr 29, 2017

Updated by sunny jain Dear Sir,
After communicate with national consumer helpline with docket no 215828 as per their instruction i send you my last ultimatum to you .After that i am move into consumer court for this .As per communication with national consumer helpline will give you 5 days for my problem resolution after that i move to court and file a case against your company .
I had sent you a written letter with speed post on date 10 April 2017 and there is no reply from your company side and from your service center side .
I also here attached same copy of receipt of speed post and my written letter which i send to your company .

Please resolve my issue immediately.

Thanks & Regards
Sunny Jain
[protected] / [protected]