[Resolved]  Samsung India — Samsung Refrigerator - not cooling

Address:	Chennai, Tamil Nadu, 600 117
Website:	nil

1. Difficulty to complain to Samsung
Unlike LG, Samsung does not have its own engineers to repair a defect in the refrigerator
2. When we go to Google, you get several toll free numbers
3. I chose a number 1800
4. An engineer by name Abdul Kadher came to my house and examined the refrigerator. For that he charged Rs. 500. He said that the compressor and timer need to be changed. My initial decision was not to get it repaired and go for a new one

Abdul prevailed upon me to get it repaired and assured that once this is done, it will work for 8 or 9 years without problem. My wife also felt the same way so, I asked him to do the needful.

Next day, another person came and started working on the refrigerator about an hour later, I realised that he was putting LG compressor. I asked him why he was putting LG compressor for a Samsung refrigerator. His answer was that both LG and Samsung use the same compressor manufactured by some other company.

The bill came to 9, 850/- and I paid it by my credit card.

I found the next morning the refrigerator was not cooling. I called Abdul and asked him to come. He came and said that something was wrong with the cooling element. I told him that I would not pay anything more. However, he did something and told me that it would now be alright.

No, it was not alright. So, I again called him. He came after a day and said that he has to get somebody to look at it.

Incidentally, I noted that he had issued the receipt to me in the name of Happy Home Care located at NO. 2593, 22nd Cross Street, Ambethkar Nagar, Adambakkam, Chennai 600 088. Cell;[protected], [protected]. The address made me realise that this company had nothing to do with Samsung. However, I do not understand how a call made to a toll number for Samsung is picked by Happy Home Care. During the last 3 days, I called several toll free Samsung customer care numbers. This gave me a terribly wretched experience. When I called about 3 days ago, one Mr. Sharma picked the phone and asked me what the problem was. I explained the whole thing. Then he told me that his supervisor will speak to me within the next 3 to 4 hours. Since, I had spoken to Mr. Sharma at about 1.15 pm, I expected a call from supervisor before 6 pm. But nothing happened. So, I again called at 6 pm; one Mr. Suresh picked the phone. He again asked me for the problem and I narrated the whole story. He assured me that the supervisor will call me before 7 pm. Nothing happened. I called again the next day (Saturday), and one Ms.Valli took the phone and asked me what the problem was. I again narrated the whole story and said that it would be in the interest of Samsung that this great supervisor should call me. I also made clear that if I did not receive the call by 6 pm, I would buy a new refrigerator (certainly not Samsung) by the next morning.
I have now bought a new LG refrigerator. However I thought that since I have Samsung Airconditioners etc., I should bring the entire matter of indifference and discourtesy on the part of the supervisors in the Samsung refrigerator section.
Even more importantly, I would like to know how a toll free call number was directly picked by someone in the Happy Home Care. It seems to be some kind of mischief for investigation.

I must also add that I called the Happy Home Care and told them that I was planning to initiate action for their having cheated me. Then a person called me on behalf of Happy Home Centre that he would come to my house and return the money on condition that they would take back the LG compressor. I refused on the grounds that exposure of the possible solution between some Samsung agents and the Happy Home is more important than getting my money back and returning the LG compressor.
I think I have said all that needs to be said. It is very important that you kindly respond to me. I have decided to go to the highest level of authority including the customers forum and Union Ministry to Commerce to rescue my fellow Indians from the ‘game’ if any. I will wait for 4 – 5 days before proceeding further. My mobile number is +[protected].

Thank you
Warm regards

P.C. Kesavan