[Resolved] Samsung India — Unexpected bad service and 1 of ac is worse | |||||
I have install 5 air conditioner of only samsung. (You can check all the 5 ac details on your data base with my mobile no [protected] and alternate no [protected] Out of above 1 is purchased on 27/03/2013 having model no as182bbfnstl This ac has following past problems 1. Compressor change 2. Cooling coil change 3. Fan motor change 4. Circuit board change 5. 4 time gas refilling and many times engineering charge paid. Now again compressor has been blast. Complain was logon on 28/03/2017, engineer visit was done on 05/04/2017 After calling and reminds many times. At the time of ac repairing by your engineer the cooling coil was damage (Damage is due to heat on cooling coil). The same will be accepted by your engineer at spot but letter service center deny to accept that. On later i have to pay the cost of cooling coil and gas and service engineer charge and my ac was brake down for more than 1 month (Too much bad service) in summer. I told service center to replace this ac, he told your ac will be valued 12% of cost only. This not this time, all time engineer visit wad done after 7-8 days of complain login. Other 4 ac has no problem yet. I think i am a major customer of your I am again and again too much unhappy with samsung service And plan to change to hitachi ac. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 10, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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