Samsung India — Warranty and replacement issue | |||||
Date : 23.09.2016 To, Rakesh Roy Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Dear Rakesh Roy, Please specify why the repair is on chargeable basis, while my product is covered under Triple Protection Warranty which will expire in October, 2016. Regards Soven Samant Singhar [protected], [protected] Your question Date : 19.09.2016 To, Shakshi Choudhary Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Dear Ms. Shakshi, Please specify why the repair is on chargeable basis, while my product is covered under Triple Protection Warranty which will expire in October, 2016. Regards Soven Samant Singhar [protected], [protected] Counselor answer Dear Mr. Singhar, Greetings of the Day! This is Shakshi from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 15/09/2016 regarding your complaint against Samsung LED TV, we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i.e. repair would be done on chargeable basis which we have already shared with you. We regret our inability to cater your demand regarding Free of cost repair. We appreciate your support and patience and assure you of our best services always. Warm Regards, Shakshi Choudhary Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Your question REMINDER - 2 To, Shakshi Choudhary Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Dear Ms. Shakshi, Please go through the mail properly, I have categorically mentioned that as my product falls into the Triple Protection Warranty period, I WILL NOT pay the money. Please do the needful, else I will take the course of action. Thanks, SOVEN SAMANTA SINGHAR [protected], [protected] Your question Dear Mr. Robin, First of all let me make myself very clear that I am not expecting that a free of cost repair of my TV should be made, but it is my right to get it repaired without payment as suggested in the warranty card. The warranty period gets over in the month of October. As i bought the TV in 20014 September, the warranty was for 2 years. I am attaching the screenshot of my TV, the corner of which says that it has _quotTriple Protection Warranty _quot for 2 years and now I am being told that this is not covered in the warranty. SAMSUNG being such a reputed company has actually let down my faith in it. Infect, as intimated to you in the previous complaint, we were never given any warranty card by the vendor and the information that I am sharing with you was informed by the vendor only. You must check at your end what kind of vendor is being given your sales. It is only defaming the name of the company by such incidents. I request you to look into the matter, else as mentioned earlier, I will be compelled to take help for the customer cell. Thanks &amp regards, SOVEN SAMANTA SINGHAR [protected], [protected] On Thu, Sep 8, 2016 at 4:32 PM, Samsung Customer Support Center &[protected]@contactus.samsung.com&gt wrote: Do you have a question or need support? Go Samsung Support Your question REMINDER - 4 NAME OF THE CONSUMER: SOVEN SAMANTA SINGHAR CITY : NEW DELHI STATE : NEW DELHI Dear Sir/Ma’am I would like to bring to your notice that I purchased a SAMSUNG LED TV with Model No-32EH4003 from Vijay Sales in New Delhi on 30th October, 2014. While I purchased the TV I was told by the Vendor that the TV had TRIPLE PROTECTION WARRANTY for three years. In the month of August, 2016, all of a sudden a vertical white line (picture is visible) started appearing on the screen, for which I lodged a complaint with Samsung through M/s-Vijay Sales, Lajpatnagar, New Delhi and the complaint no is [protected], dated 18.08.16. An Engineer ‘Mr. Ramvir’ visited my place and explained to me the reasons for the disturbance on the screen. When asked for repairs, he told me that it was not in warranty and I needed to pay for it, while I was told by the vendor that my TV would be covered by TRIPLE PROTECTION WARRANTY for three years. Strangely, the vendor did not even give me the warranty card. The TRIPLE PROTECTION WARRANTY MESSAGE IS BEING DISPLAYED ON THE LEFT UPPER CORNER OF MY TV AS WELL. My concern is when I was told by the vendor that it was covered under TRIPLE PROTECTION WARRANTY then why am I asked to pay for it. It is sheer harassment that I am undergoing. I bought a SAMSUNG product believing in the goodwill of the company but I did not know that I would be made to go through so much mental torture. I request you to repair my TV under the aforesaid warranty else I will be forced to seek help from the consumer court. Hoping for a positive response from your side. Regards Soven Samant Singhar [protected], [protected] Counselor answer Dear Mr. Singhar, Thank you for writing in to CEO desk. We acknowledge the receipt of your email. Please be rest assured that our team would contact you within 24 working hours to better understand &ampampamp resolve your concern. Assuring you the best of our services always! Regards, CEO’s Office Samsung India Electronics Counselor answer Dear Mr. Singhar, Thank you for writing in to CEO desk. We acknowledge the receipt of your email. Please be rest assured that our team would contact you within 24 working hours to better understand &ampamp resolve your concern. Assuring you the best of our services always! Regards, CEO’s Office Samsung India Electronics Counselor answer Dear Mr. Singher, Greetings of the Day! This is Robin from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 08/09/2016 regarding your complaint against Samsung Product. We would like to inform you that we have already discussed your issue with our team and provided you the best possible solution i.e. repair on chargeable basis which we have already shared with you. Therefore, you are requested to give the approval on the same so that further action can be taken. We would like to confirm that we still have not received your confirmation on the same. We regret our inability to cater your request for exchange or refund or free of charge repair. We appreciate your support and patience and assure you of our best services always. Warm Regards, Robin Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Counselor answer Dear Mr. Singhar, Greetings of the Day! This is Shakshi from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 09/09/2016 regarding your complaint against Samsung LED TV. We would like to inform you that we have already discussed your issue with our team and provided you the best possible solution i.e. repair on chargeable basis which we have already shared with you. Therefore, you are requested to give the approval on the same so that further action can be taken. We would like to confirm that we still have not received your confirmation on the same. We regret our inability to cater your request free of charge repair. We appreciate your support and patience and assure you of our best services always. Warm Regards, Shakshi Choudhary Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Counselor answer Dear Mr. Singhar, Greetings of the Day! This is Rakesh from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 21/09/2016 regarding your complaint against Samsung LED TV with Model NumberUA32EH4003RMXL and Serial Number 22833ZEFA06110. We would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i.e. repair would be done on chargeable basis which we have already shared with you. We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was 19.10.2014 and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by you. Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs.13609/-. We regret our inability to cater your demand regarding Free of cost repair. We appreciate your support and patience and assure you of our best services always. Warm Regards, Rakesh Roy Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. Was this information helpful? | |||||
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Samsung India customer support has been notified about the posted complaint. | |||||
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