[Resolved]  Samsung India — Water seepage issue from chiller tray in new refrigerator

Address:

335001

Wrong design of Chiller tray in fridge RR19K273ZDZ/NL, S/N:- 0A634ZAH302546Z. i purchased it on 7 april2016. 5 to 6 complaints given to samsung customer care till now but final solution not provided. email send to samsung executive is given below.
From: Anil Shekhawat
Sent: Thursday, June 09, 2016 4:18 PM
To: roona.[protected]@partner.samsung.com; narmada.[protected]@partner.samsung.com
Subject: RE: Regarding your concernwrong design of Chiller tray in fridge RR19K273ZDZ/NL, S/N:- 0A634ZAH302546Z

Dear Narmada,
Please find some snaps of chiller tray, it is clearly indicating spilling of water from it while fridge is being defrost. Please provide solution.


Regards.
Anil Shekhawat
IDEA Cellular Limited, Ganganagar(Raj.)
M:[protected].

From: Anil Shekhawat
Sent: Wednesday, June 08, 2016 4:41 PM
To: roona.[protected]@partner.samsung.com
Subject: RE: Regarding your concern

Dear Roona,
My contact numbers are [protected] & [protected]. Please resolve my problem of newly purchased refrigerator. The chiller tray design is needed so as to cover all the water drops from freezer. As of now it’s not working as per requirements. Holes given vertically in chiller tray are leaking the water. Also please note that the new chiller tray must be of newly designed and not a modified chiller tray.


Regards.
Anil Shekhawat
IDEA Cellular Limited, Ganganagar(Raj.)
M:[protected].
From: ROONA KUMARI [mailto:roona.[protected]@partner.samsung.com]
Sent: Tuesday, June 07, 2016 5:33 PM
To: Anil Shekhawat
Subject: Regarding your concern

Dear Mr. Shekawat,
Greetings of the Day!
This is Roona from Customer Experience.
We sincerely regret the inconvenience caused to you on your dealing with Samsung product/Services.
This is in reference to your email, We would like to inform you that we tried contacting you on the available number [protected]around 5:30pm however we were unable to establish communication.
We request you to provide us with an alternate so that we can contact you in case the available number is not responding. Further you may contact us on roona.[protected]@partner.samsung.com.
Thanks and assuring you the best services always.
Warm Regards,
Roona kumari
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.