Samsung Mobile — Samsung Mobile A8/ Device Malfunctioning

Address:	Gurgaon, Haryana, 110059
Website:	www.samsung.com/in

Hi, I purchased a new Samsung A8 device on 12th Nov'15 hoping to enjoy the 4G network as recommended by Samsung. Two days after buying the product people trying to call me complained that they were unable to reach me. I was shocked & immediately rushed to the dealer from where I bought the phone. A very polite guy who easily fooled me saying that your chip is too old & needs to be upgraded. He assured me that there is nothing wrong with the device. I ordered a new chip which took couple of days to get delivered at my house. The problem still persisted!! I went to the dealer again & he advised me to visit the nearest service centre. They passed the buck saying that Airtel's 4G network has issues & I should switch to 3G & it should take care of the problem. To cross check, I borrowed a Chinese phone from a friend which is about 1/3rd of the price I paid for Samsung & supports 4G network. To my surprise my chip worked absolutely fine with no trouble with data or calling!! I called Samsung helpline[protected] number twice & explained the above scenario. I requested them to replace my handset since even after visiting service centre the problem still persists. The lady calmly refused & explained me the 7 day return policy of Samsung. She asked me to do a conference call with the service centre & they said that I have to revisit them so they may replace the MOTHER BOARD of the phone. My question to the higher level authority: 1. How do my case fit into 7 day replacement policy when even your service centre guys are unable to find the problem till date? 2. How come a local chinese phone which is about 1/3rd price is working absolutely fine on 4G & calling? 3. Why would I get the mother board changed within 15 days of buying a new product. I know changing mother board would trigger a series of new problems? 4. How soon can I get my phone replaced as I have already spent enough time to call & visit your support centre. I request you to please replace my device as soon as possible. Regards, Manmeet Gill [protected]