[Resolved] Samsung — washing machine front loading - defective item delivered

[Resolved] Samsung — washing machine front loading - defective item delivered - no support

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Purchased samsung ww80j52g0bw front load washing machine from reliance digital on 2nd sep 2020 (2 days back). The product got delivered on 3rd sep 2020 (Yesterday). Installation engineer came, unpacked the machine, just after connecting to the water inlet, the water gushed into the tub (Power not turned on). He tried to check whats wrong. Turned on the power, heavy pump motor noise just after turning it on. Mentioned, its a defective piece - took the videos of the same and gone. No response after... Stuck with a defective piece.. Very much disappointed. When reached the dealer (Reliance) they tell me to contact samsung. Very frustrating experience. +2 photos Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 11, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd
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