Shopmantra.in — Fraud Transaction on ShopMantraa

Address:Gurgaon, Haryana

Sir, I am Shyam want to bring it to your kind notice that on 21/10/2016 I received a call from the cell no : [protected] confirming that I am calling on behalf of Visa and Master Card Verification Reward department. You are using our credit card or debit card and having maintained a good track record of your cards and having earned more than 8000 reward points in your account, on the basis of which our company has decided to issue around Rs.13000 absolutely free. Kindly confirm the particulars printed on your existing card because we need to deposite money to your account.In this way she obtained all particulars from me on phone. When I tried to refuse her by saying that why I should tell you my confidential details she further stated that for matching your particulrs I am sending you a six digit number on your phone. She send six digit number on my phone and ask me to confirm the same. She further confirmed that no charges will be debited to your card account or no reward points will be redeemed against this transation. Immediately I got a message on my phone that transaction of Rs.8300.00 made on debit card xx7180 at shopmantraa on 21 Oct 16. When I object about she said it will be reversed to your account after 72 hours automaticaly.
I immediately reported this matter to my card customer center and they said the transaction has been done and this call is fraud.

Kindly help me Sir in stoping the payment and get my amount reversed in my card.
Was this information helpful?
No (0)
Yes (0)
ShopMantra.in customer support has been notified about the posted complaint.
Oct 22, 2016
Updated by shyagrawal
Sir,
Yesterday She (Swati Sharma) said, I will get money back in 48 hours and today Morning when I called her, she said it will take 72 hours to refund.
After that she called me again and asked me for New card number and said we are not able to transfer money in your card which you have provided yesterday.

Please help me out.
Complaint comments 

Comments

Shubhendra.Eseba

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ShopMantra.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    21
    Pending
    0
    Resolved
    12
    ShopMantra.in Phone
    +91 98 7308 0980
    ShopMantra.in Address
    Shastri Nagar Metro Station, Vir Banda Bairagi Marg, Subhadra Colony, New Delhi, Delhi, India
    View all ShopMantra.in contact information