Shopmantraa — Fraud - debited 9000rs from my credit card

Address:

Chennai, Tamil Nadu

I am gopinath. S want to bring it to your kind attention that on 17/07/2015 i received a call from the cell no : [protected] confirming that i am calling on behalf of sbi credit card division. You are using our credit card and having maintained a good track record of your credit card and having earned more than 10000 reward points in your account, on the basis of which our company has decided to issue one more card absolutely free of cost known as world discount card kindly confirm the particulars printed on your existing credit card because on new card the data must be same as printed on your existing credit card. And you will get a new card with you photo attached in it, in this way he obtained all particulars from me on phone. When i tried to refuse him by saying that why i should tell you my confidential details he further stated that for matching your particulrs i am sending you a six digit number on your phone. He send this six digit number on my phone (275227) with message sender name vm-sbicrd and ask me to confirm the same. He further confirmed that no charges will be debited to your credit card account or no reward points will be redeemed against this transation. Immediately i got a message on my phone that transaction of rs.9, 000.00 made on sbi credit card xx0876 at shopmantraa_epaykerela on 17 july 15.. I immediately reported this matter to sbi customer center and they said the transaction has been done, and told me to contact cybercrime department for further procedure, i do see many people are affected by the same fraud, why sbi is not taking any action against this fraud? Kindly help in getting this transaction reversed.