ShoppersStop.com Complaints & Reviews

Dear Team,

I tried to place an order on 02-FEB-2022 via ShoppersStop app. The amount of 1898 got deducted from my account but the order was not placed. I called up customer service and they told me that refund has been initiated but till now there is no email or sms communication. Sent email to Grievance.[protected]@shoppersstop.com but still no response. Case number registered-CAS[protected]Q4S7C4.
Please help....

The amount of 949 haven't reflected in my bank account .the product has already reached the warehouse.
Order ID:[protected]...

Dear Team,

I, samarth kothari, had received a credit note for a few thousand rupees (greater than 5000) on 10/10/2021 but the same is somehow misplaced.
On visiting shoppers stop andheri west, Mumbai outlet today ie. on 30/01/2022, I was told that if the credit note is mis-placed, i will be required to submit a bond paper of Rs 100 which came as a complete shocker to me. To avoid such a situation I had clearly mentioned...

I have brought one kurta and it was so differebt from picture shown in app that i initated a return, No agent was allocated till 25 dayd to return pick up the order and suddenly i got message telling your order will be picked in some random day, i was out of town and requetsed delivery agent to pick it up next day and now it is marked return cancelled and iam not able to return it, such a pathetic product that iam not able tk change my mind...

Its very disappointing experience with you. After so many emails, calls i again received the wrong designs of mugs i had ordered 2 sets of mugs and 2 sets of plates, after so many reminders, pics, id details third time I m receivig the wrong item.it was written that u undergo through rerous check then how everytime I m receiving the wrong product.it is the waste of my time, money and mental harassment.

Look into the matter....

Maine ek coat ar Jacket ka online order placed Kiya tha ab delivery dene ke time me delivery cancel kr de rhe hai ar abhi bolna hai ki out of stock ho chuka hai are koi mazak chal rha hai order accept hi kyu Kiya
Agar kisi ko emergency me kuch chahiye hoga kisi occasion ya gift dene ke liye TB aaplog toh us customer ko at a time dhoka de doge . I think shoppers stop is good but thanku mere galat fami ko dur krne ke liye...

This is lakshya gupta from kolkata ordered spykar jeans of order no[protected] of amt 1988.97 not refunding to my bank ac.i hv request for return on 11th jan..it is 21st jan today still the amt hasnt been credited meanwhile i tried contacting cust care sevral times they fool cust by telling 2 more business days it wud take.on 18th jan they sent me a text assuring that the product is in quality check it wud take 2 to 3 days for the refund initiation..when...

Hi Team, I have tried to do a purchase on Shoppers Stop website on 31/12/2022. But even after the successful payment the order not got placed. So I raised ticket for refund and after multiple calls with customer service team got a confirmation that the refund got triggered on 02nd January 2022. But till today (15/01/2022), I haven’t received the refund. Tried to reach the customer service team couple of time but they are not ready to support....

I have ordered a sweater with order id[protected] and request a return for the same.The return request was placed on 31st dec the product was picked on 2 jan and till date i haven't received my refund.
It's more than a week i am following up on the same.They are saying the same thing product has'nt reached the warehouse.And that's completely Shopper Stops Fault....

Sir, I’m a resident of Palampur, HP. On 31st December 2021 I visited Shoppers stop outlet in Coimbatore Fun mall to buy a ladies shoe. On 1st Jan return to Palampur with the shoe. Today for the first time I used the shoe for an hour. When I return home I found that the shoe sole is broken with multiple cracks. I request you to kindly replace the shoe.

Hephzibah...

I ordered the wallet on December 10th and it got cancelled by them on 13.12.2021 and till now they have not refunded and i have called more than 10 times to customer care they say within 2 days they will resolve till now they have not done anything. The payment is done through UPI....

This is the second time I faced problems with Shoppers stop purchase.

Ordered items and paid money using shoppers stop wallet too and it took forever to get the refund and the wallet money, no one is even bothered to assist me with it.

Worst of the worst shopping experience...

I purchased my glamm primer and foundation. I received empty product.
The bottle and tube are empty.
And when I went to the store they started arguing and I even I asked them to check the cctv cameras that they didn't gave us the bill as well.
I have the transaction history so I showed them but they didn't agreed to anything and said we can't check the cctv and we can't give u the duplicate invoice.
Such a pathetic...

I ordered dress set for Durga pujo, I placed order on 18th September and they sent me product after complaining them why it's taking so long, then they sent me product that also wrong/incorrect product. I applied for return and exchange then product was returned and again till 8 days no response from them, so again I called their customer service number on 4th October and complaint that why it's taking so long for you guys to deliver my product...

Shopper stop has pathetic online service and if they cannot better their online service I guess they should stop this service as it helps less and trouble more.

Its been a month that I have raised an exchange request of my Adidas shoe, they came and collected but its been 25 days that no response reply.

After writing them mails and calling their customer service still no updates as to when will I receive the...

My order ID is[protected].I ordered this product on 4 October and I still not receive my product. I track my product it will move delhi from noida then again delhi. I already raised complaints many times but there is no result came out. I want to know my product will deliver or not and how much time will it take....

I have requested ShopperStop to cancel a product which they have failed to deliver since 17th September. They are neither honouring their stipulated timelines not refunding the money. CAS[protected]H7P2Q4 CRM:00015650...

Really really horrible experience I’ve ever had in my life for online shopping. It’s been a nightmare dealing with shoppers stop customer service. I never had any bad experiences with any other platforms and it’s high time for shoppers stop to train themselves and look outside how other companies are putting efforts to get the issue resolved real quick. I’ve orders a pair of jeans and received wrong size and poor quality as well,...

I ordered my watch and after 1days I cancelled it but now to till I not received any refund. I made payment through paytm wallet worth rs.14995/-
He told me I initiated amount but shows error three times my .My order id is[protected]. This is fraud with customers . So please shoppers stop I request you please refund my money. I am too worry about this ....

On 2 Sept 2021, I bought ELIZABETH ARDEN White Diamonds En Rouge Eau De Toilette 100 ml for MRP Rs 5525/- at the Shoppers Stop Ltd, Bangalore International Airport Domestic Departure Terminal through HDFC Credit Card in two transactions of Rs 5000 & Rs 525 but after a few minutes, I returned the product and requested for REFUND.

They accepted the return and gave me VOID SALE Credit Card receipts of Rs 5000 & Rs 525 and assured...