Snapdeal.com — Empty parcel delivered

Dear Shirish100684,

Thanks for reaching out to us. We care about your grievance; your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Team

Dear Team,
Thanks for you reply, it was better if you are serving the customer what you are advertising & saying.

I would like to inform you that there are several mails communicated to you on your provided mail ID, all your executives from escalation department, investigation department, customer care department & lot of other depaartments, they are saying 100 times & polite, but while giving ressults & updates they are useless, saying we are not authorized to give you any timelimit.

I asked to accept the mistake - answer is - we are not authorized, our team is working
I asked to give any time limit - answer is - generally it takes 24-48 hours, however we can not give you any dead line as we are not authorized as per co policy, our team is working on it.
I asked for replacement of product - answer is - we can not replace (as per co policy), we can not refund (as per co policy), we can give it through freecharge acc(as per co policy),

Then I asked at least give it up I am ready, when you will give through frecharge? then the anser is - our team is working on it we can not promice you a date.

This is what you are caring you customer mydear freind.

On advertise you are saying seven days return, when you are delivering empty parcel & not refunding/replacing then can you serve easy return? Dont make peoples fool.

If anybody want to veryfy contact me, I will tell you how snapdeal troubled me against my money.

Regards,
Shirish
[protected]
[protected]
[protected]@gmail.com

After a delivery of marble stone in place of mobile handset I intimated the same.

Then I received a mail to share my experiance and on my reply your team replied

thanks for sharing experiance & ensured me that snap deal surves the best.

Dear Shirish100684,

Please share your order ID, complaint no. with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Team Snapdeal

Dear Team,
looks gret that at least on this forum your reverting very fast as compared to customer care to your customer.

I had forwarded mail to your id - [protected]@snapdeal.com, can you please check & revert? dont revert with apologize, we need your rigid action/data & not formal magic words.

Thanks & regards,
Shirish.
[protected]
[protected]

Dear team,
As per your advice I have forarded a mail on given ID & I received reply as mentioned below, hope you will find a cause & provide solution

Awaitinggggggggggggggg for solution...

***Quate*************
Dear Shirish Patil,
Hope you are doing well.

This is to inform you that your concern has been noted and our team is working on it. We will share an update with you soon. Please feel free to get back to us for any further clarifications.
--
Regards,
Team Snapdeal
***Unquate*************

Dear Shirish100684,

Hope you are doing good.

We are re-escalating your issue to the concerned team and will get back to you soon.
Thanks for your cooperation.

Regards,
Team Snapdeal

I am co operating with more than 3 weeks but SNAPDEAL not co-oprating even at once.

I would like to share a new experiance with your team, quating mail sent to you on today which is self explainatory.

Expecting you will also escalate this issue and keep quite, as always there will no solution except SORRY.

****************quated mail*******************
shirish patil
2:12 PM (2 hours ago)

to Snapdeal, Snapdeal_CST
Dear Team,
The delivery was attended to me today & as per external condition the parcel when I checked shaking of the parcel, something is playing in it like stone, and handsets are generally dont have such spece insite packing.

Hence I intimated your team & asked for open delivery, which was denied by your team.

I once again like to request you that please consider my request, as in previous case I bared with snapdeal for more than 3 weeks for my money & against your fault. Then why you are not accepting my request for open delivery in presence of your curiers representative? I had faced last delivery problem against this curier only.

If you can not accept the request please revert with reason, so that I can connect this mail to my last case filed with consumer forum.

Please ensure that you not keep it delaying & give time to your curier partner (ECOM) to return the parcel.

I have discussed with curier representative Mr.Ananta & Mr.Sachin ([protected]) or open delivery they are saying they need your instruction & they can allow for open delivery.

Now it is solely depend on interest of SNAPDEAL.

Now if snapdeal not allowing it, that means snapdeal is supporting the team who is doing the fraud.

This is a chance to catch the fraud.

Thanks & Regards,
Shirish.
[protected]
[protected]
[protected]@gmail.com

Dear Shirish(Shirish100684),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal

Dear Team,
There was no update at all.

Thanks & Regards,
Shirish.

Hi Shirish(Shirish100684),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

Simple question is that have you resolved it?

Pls refer attached image which is self explanatory as you are even not dare to yet accept your mistake

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not received my product yet

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Delivery is very late or no fast delivery i am complaint you snapdeal.

Sir snapdeal is very careless company is delivery so late no fast deliver so wait time is mai chahta hua ki jaldi se bolo delivery karne ko 6-7 ka din ka time dete hai no fast very slow...

Dear shivàni,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal