[Resolved]  Sonata — Ladies watch

Address:Chennai, Tamil Nadu, 603110

I had a lot of trust on the brand of sonata but u people spoiled it because I bought a sonata ladies wrist watch on[protected] and on16-03-17 I have used it but in the very first time after wearing that watch I have noticed that all the buttons are going to broke and the pins which are attaching them in the chain are coming out of that... I lost my patience and u people lost my trust.. I am not satisfied I want exchange or replacement for that watch.
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Aug 9, 2021
Complaint marked as Resolved 
Mar 17, 2017
Updated by Smsb
I felt bad about the quality of newly bought sonata ladies wrist watch when I am trying to ask the same thing u people are not listening after picking the call they are doing call drop instead of listening my compliant. I have a trust always on u but u saravanstores people are behaving irresponsible... Just think about our problem to solve but don't avoid try to resolve
Complaint comments 

Comments

Dear Smsb,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve
Dear,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve

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    Chennai
    Tamil Nadu
    India
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