[Resolved] Sonata — wrist watch | |||
Purchase wrist watch from Ponkshe watch centre, Thane, on 4/2/2014, this watch is stop working on very next day, complaint to the stores he changed the machine of the said watch from another same watch on 11/2/14, but also this watch stop working on 13/2/2014, so i request to shop owner, to change this watch with another one, but he denied saying that titan has not allow us to do so, he kept this watch for repairing purpose, now this is question why should i used repair watch when i purchased new, and can i suggest some to purchased sonata watch, after 10 days till today the said watch is not going to repair this is your excellent quality of watch [protected] Ponkshe watch centre [protected] sunil gandhi watch purchaser watch no 70305 Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve