[Resolved] Sonata — Wrist watch repeated stops even after several repair at company's service center | |||||
Respected sir/madam, I hereby would like to draw your attention towards my complaint regarding my purchase of sonata watch (M) 7998yl01 on 26 september 2015 from your authorized showroom ms krishna watch company, begum bridge, meerut. The watch is not working properly after a week of purchase. I am highly disappointed by the behavior of the company service center even after repeated complaints. Last time, i had given the watch on 15 october 2015 to their authorized company service center. They did some repair work and returned me back on 20 october 2015. Within a week later, it again stopped working. Again the service center took the watch for repair and send it to company for repair. It took more than two weeks to get my watch back after multiple follow ups. But gain after a week, it stopped working. Frankly, this is not expected out of a such a big branded company. I humbly request the "world of sonata" store manager to a give replacement if they cannot rectify the issue. Thanking you. Ramit lal [protected] [protected]@gmail.com Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved | |||||
 1 Comment | |||||
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve