[Resolved]  Tata Docomo — Ilegal deducted of main balance of Rs 68 in the name of data charges

Address:

Paschim Medinipur, West Bengal

Rs 68 was deducted by tata docomo in my number [protected] in the mean of deduction of data charges but the 60 MB was deducted from my data balance account but for unknown reason by unauthorized way docomo is saying that the charges is surfing net but still now I have 2.84mb in my data balance. Due to this how it is possible that with already have the data balance the main balance was deducted by rs 68 in reason of net surfing charges. And alert message of low balance is already came so late in 8.44pm when RS68 already deducted. It is docomo responsibility to alert consumer of low balance before the deduction but they fails to do so. The main account balance should be deducted when total free data usage account balance is exhausted but earlier to that it is not possible that balance was deducted from main balance was deducted from main balance as the other operator do like vodafone, airtel. aircel etc. Or they should disconnect the internet connection mention with a msg that you data balance is exhausted but for doing this type of fraud which they are doing with the loyal customer they have no such option. so please take a action against this fraud and initiate my refund of RS 68 as early as possible.