[Resolved] Tata DoCoMo - Photon — Demand for Payment after closure and surrender of services

pattabhiraman

Address:

Chennai, Tamil Nadu

I have closed the services on payment of final dues on 23/08/2013 despite the payment, I have been charged with new bills. Service No:[protected]. Final closure received from the Collection agent vide their receipt no:668568 dated 23/08/2013. I am surprised how these mistakes are in the company like TATA's

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Aug 6, 2021

Complaint marked as Resolved

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

We tried to speak to you personally over the call, to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that as per our records we found that your Tata Photon connection number [protected] is under TSP due to non payment and the amount of Rs. 231/- has been already adjusted in your number on 30-NOV-13.

Further, we also would like to inform you that we have not found any cancellation request towards your Tata Photon connection and we request you to provide us the same which will assist us in doing the needful.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.