[Resolved]  Tata Photon — Arrogant and unhelpful behavior of staff

Address:

Kolkata, West Bengal

I was at City center I, Salt Lake, Kolkata center of Tata docomo to pay my photon connection post paid bill. I had left my phone at house, hence didn't have the tata photon number to make the payment with cash from the automatic cash accepting machine. I asked the customer care staff Debanshu whether it is possible to make a cash payment without the number( I expected him to give me my photon number from the database). Well he informed that it is not possible to do so. Fair enough, I did make the payment next day but the way he replied back saying that it is not possible without the account number was downright rude and absolutely unacceptable. You guys calls us up every alternate days to take sim, take this postpaid connection, upgrade this plan and so on and so forth. And when a customer walks in to make a payment is this the way to behave?? He would have mentioned that maam I am afraid it is not possible to make a payment without the photon card number. I really don't understand why are your staffs are not trained to be polite and well behaved with the customers. Shame on you guys.