[Resolved]  Tata Photon — avoid this company at all costs

Address:

Bangalore, Karnataka

I had request for cancellation of my Post paid TATA Photon (photon no. [protected]) connection on 10th December 2013 after clearing the final bills for the month December 2013. But instead of canceling my connection, after long harassing conversation the Tata Photon customer care forced me for SAFE CUSTODY promising that I wont be charged for any services, this is the message I got from Infinitez.Solutions.[protected]@tatatel.co.in
"Dear Mr RAJIV SAMVATHSAR . N G

Warm greeting from Tata Docomo! Greetings for the day!

This is with reference to your Tata Docomo Mobile number [protected] a/c #[protected], for which you had asked for cancellation is now retained. As per the Tele conversation we had with you, we are offering SAFE CUSTODY for the period of Three months, where you will be not charged any rentals for next Three months. The benefit of keeping the connection under safe custody is that at any point of time within the safe custody period, you can get it reactivated without any documentation hassle by calling customer care[protected] or [protected]). Please confirm if we can proceed with the safe custody by a return mail to KA.[protected]@tatadocomo.com.".
In spite of mentioning that I wont be charges for safe custody, I have been sent a bill for January 2014. Please help me with this matter, even after cancelling the service, I have been very harassed. And also during the time of purchase, a security deposit amount was included, which was supposed to be returned after cancellation, I have not been informed anything about the process. Please help me.