Tata Photon — frequent disconnection

rimpy khanna

from New Delhi, Delhi

Address:

Patna, Bihar

photon number [protected] facing frequent disconnection problem and errors and low connectivity speed everytime i call customer care they tell me to deleted Temp files and check speed which sometimes give .20 to .09 mbps and more worse sometimes they claim there fastest speed and have most expensive plans as compare to other companies but there service is worst and most expensive my biggest mistake to buy PHOTON

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear Customer,

As per the discussion over call, regarding the frequent disconnection issue, we would like to inform you that the complaint docket number TEST12081413 has been registered with the resolution date as on 14-FEB-2014 11:14 and you shall receive call shortly.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

priyeshmishra

from Mumbai, Maharashtra

photon no-[protected].i repeatedly complain about my net speed. i used my device from last 2 yrs. till now i never received
speed more than 510 kbps but during purchase, team ensure me that u will get max 3.1 mbps. As a user it is my more than wrost experience to buy and use tata photon. when i called customer care they every time told me that there is server problem/server upgradtion