Tata Photon — Harassment by Tata Photon Customer Care Regarding Change of Billing PIN Code

Tata Photon — Fwd: not able to subscribe tv channels

Tata Photon Plus mobile broadband complint
1.I am not getting authentication code on my mobile no. [protected] , despite i have installed Photon TV on my laptop and trying to subscribe TV Channel Star News etc. (2)I am also not getting consumption o[censored]sage or billing amount despite I sign in my account...
Tata no. [protected] and email address is [protected]@gmail.com and my mobile no. [protected] .
I have activated my tata photon plus card recently in the last week...
Please send me the authentication code to subscribe Photon TV channel ( Stat News et. ) on my mobile as well as on my email address . Also let my a/c show my usage or billing , when i sign in my a/c.

Tata Photon — 678 ERROR OCCURRED

I HAVE RECHARGE TATA PHOTON FOR Rs. 666 twice( one from PNB internet ans secondly through shop at una.) on[protected]. but unable to connect internet. 678 error occured on the scrren. my number is [protected].

i hope that you may see to it immediatly

Dear customer,

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

photon number - [protected].Email and alternate contact number you should get from your records since over last 5 months I have called and received numerous calls, and sent no less than 100 mails regarding this issue in vain. Please provide me an id if you still need my contact number.

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

I am listening to this phrase - "It will be resolved soon" since last 5 months! I am not sure how can customer care can be so indifferent and only live by false assurances. For your information I received my tata photon bill today and still the PIN Code is showing as 700028 and not 700102. Do you have any escalation mechanism or not? This is really very much frustrating. This kind of professionalism does not go with reputed "TATA" brand at all.

Are you guys mad or dumb or make joke of customer? Why for 5 months you always close a request without resolving it? Yesterday one more time somebody called me that he would definitely solve this trivial issue this time and he would call me after resolving that. But I didn't get any call and just like other time I got a message the issue is resolved. But as I expected there was no change in the billing PIN code. Please see the attached screenshot.

The request number which you have marked as resolved with "Thank You" is[protected]. This is probably the 25th SR which you have closed without resolution.

Hi,

I got a call from someone in the appelate department and he told me things have been taken care now and it is reflecting correctly in the website. Also I can see yet another SERVICE REQUEST[protected] has been raised!


But I can still see PIN Code is showing as 700028 and not 700102! What is happening?

Regards,
Ahirjoy Biswas

Once again the SR[protected] has been closed but my Billing PIN Code still remains 700028 and not changed to 700102.

Dear Customer,

As per our discussion over the call, regarding address change, we would like to inform you that your concern has been registered vide docket number[protected].

Kindly note our higher authority email id is appellate.[protected]@tatadocomo.com.

For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

Have you read the mail chain? The SR[protected] was closed by you without any resolution, just like so many other SRs over 5 months.

I mailed to appellate.[protected]@tatadocomo.com as well, they told that they had made some changes, I need to wait for next month bill generation to verify the same.