Tata Photon Internet — very poor network n speed

Address:

Hyderabad, Andhra Pradesh

Sir, This is regarding the Tata docomo internet connection that I have taken on[protected].The two representatives from Tata I.e 1)Ahmed 2) pavan came to the house to demonstrate the working of internet and also to check the speed and network .They told us that the signal strength is good and we would be able to achive good internet speed . So on the basis of your representatives words we took 3 months pacakage of 6.5 mbps upto 15gb and paid Rs 5000. But after taking the connection we were surprised that we could only get speed of 0.47mbps.I contacted your toll free number and complained regarding the problem we were having with the speed . My complaint was registered with the complaint number as 3995542 dated 31.01.2014. We were informed that our problem would be solved on the same day, which was never done . Again I made another complaint on Feb .1.2014 no .39958666 to which one representative named Prabhakar came and checked the speed we were getting and told us that the maximum downloding speed we were getting is 0.47 mbps and needs an antenna to achive good speed . But after that nobody turned up from Tata due to which I made numerous calls to customer service with no results and progress . Now its been one month and the problem still persist and after making numerous complaints repeatedly I am stuck with the poor service from Tata . Due to this kind of service I will be forced to take legal action or I once again urge the authorities to take action to solve my problem as soon as possible or return my money . Thanks and regards Zaheeruddin Ahmed.