[Resolved]  Tata Photon Max — Retracting from Plan benefits without Informing customer

Address:

Kolkata, West Bengal

My Tata Photon Max Wi Fi: [protected] has a 40GB unlimited plan. It was a plan they provided they started when they launched the device. Due to the increase in the Max users over time they have discontinued the plan. However, existing customers were allowed to continue with the 40GB plan. Now, as they cannot say the customer to forcefully change the plan they are capping the speed so much so that I cant even access normal mail. Forget about 40GB I am unable to use even half of it. They are refusing to take any complaint and saying that I am in a HIGH USAGE AREA (PINCODE: 700059). Their fancy story was only caught as a LIE when i moved to another PINCODE. On forcing them to take a complaint they took it. Within minutes I was called and said that that even the new PINCODE (700060) area is highly used. They were very eager to provide me with a new plan and even take a request for closing my account. On asking in which PINCODE area I could get my speed they got trapped in their own words. Their technical person confirmed that no matter whereever I moved my speed will be capped. Its horrible to cheat your old customers like this. Anyway they could have said they will discontinue my plan rather than forcing me to suffer and telling lies for over 3 months.