Tata Photon Max WIFI — Poor Quality Product

cbalaji_83

from Pune, Maharashtra

Address:

Chennai, Tamil Nadu

I recently purchased a TATA Photon Max WIFI with connection number [protected]. Both the actual speed and coverage is pathetic compared to the claims made by the company. Against the claim of 6.2 MBPS speed and WIFI coverage of 100 metres, I am getting a pathetic 0.5-0.8 MBPS speed and coverage of around 10 Feet (3-4 metres). Not even 10% of the claims made by the company is being delivered. Never buy any TATA product. If you choose to buy get ready to be cheated.

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Jan 20, 2014

Updated by cbalaji_83 A service personnel visited my residence. Did nothing and left. Same pathetic speed and coverage. Think they have a service delivery team only for namesake.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

cbalaji_83

from Pune, Maharashtra

I recently purchased a TATA Photon Max WIFI ([protected]) for Rs. 5000. The product is a sub-standard one. The delivery on speed and WIFI Coverage is much lower than what is promised by the company. Even complaining does not help.

Speed - 6.2 MBPS promised 0.40 MBPS delivered
Wifi Coverage - 100 metres promised Less than 10 metres delivered

I raised complaints over phone and through this forum also. The service personnel comes checks and leaves without resolving the issue. All they do is to check the speed and leave without doing anything.

Cheaters. Don't buy any TATA product else get ready to be cheated.

the troubled customer

from Mohali, Punjab

I bought a tata photon max wifi sometime back.. after ordering the device it took them 3 weeks for them to deliver even though it is mentioned on the website 72 hrs door step delivery. after it finally arrived it worked brilliantly the first time i used it ...after that it stopped connecting . i placed a complaint and for 10 days got no reply..i would call them 3 times everyday, they would assure me somebody will call me in an hour or so.. but even till now no luck..i took matters to my own hands i thought let me try one of the service centres..it was far but anyways..it worked and after getting back i used it once and then again the problem of not connecting started..i again complained and i still don't expect a call from the technical team anytime soon. this is a nightmare..after paying rs2000 one would expect some service but no..i have used tata photon earlier, i had no troubles with them then but this time its pathetic. i am totally disappointed with everything. if only i could undo buying this nightmare of a product.