[Resolved]  Tata Photon Plus — Harassed by customer care caller who allegedly cancelled my services days before my bill due date

Address:

Kanpur, Uttar Pradesh

I am extremely shocked by this incident. My Tata photon number is [protected] and I have been using their services since many months now. This harassing incident happened on 7th Dev when i received a call from their call center asking me to pay my bill. I have to tell you that I am a very sincere customer and not even once have I not payed my bills on time. So this very rude man spoke to me like I was a thief and he was an extortionist! He asked me in a very bad tone to pay my bill or he would keep calling me. When I told him that I am responsible for paying my bill and I would pay it when I can, he did not stop talking! Even when i hung up the call, he called me back from a different number! And then I immediately received an sms that my services have been deactivated. The request id was[protected] and I never issued it! Since then I have issued not one but two requests to reactivate my services but nothing has been done till now! The ids are[protected] and[protected]. I have to face this extremely harassing situation for no reason! Tata photon had NO RIGHT TO DEACTIVATE A CUSTOMERS SERVICES FOR NOT PAYING BILL BEFORE THE DUE DATE OF THAT BILL HAS PASSED. I am very upset on their customer care services and their inability to reactivate my account. This is not a proper way to deal with their customers. I do not understand why do I have to face this rude behavior of tata photon services. I am extremely hurt by this ill treatment. I have seen many such complaints about harassment by Tata photon customer care services. I fail to understand why no strict action is taken against such employees I am on the verge of hating Tata photon services and discontinuing their service This incident is completely unacceptable by any customer. I hope my complaint is heard on this forum and some action is taken.