[Resolved] Tata Photon Plus — Tata photon Plus worst Servie and Customer Care | |||
HI, I was having problem regarding connectivity of Photon Plus and speed and I called customer care and they told me your PRL version is not updated, and I told them 6 months ago I have already went to your main office 20 Kms from my home and now you again telling me to go to main office and update. They told me someone technical person is going to call you with in 4 hours and gave me complaint no[protected].I got the call but the person called me absolutely no sense of talking and closed my call.After few minutes I got mail, complaint is resolved. Absolutely pathetic.They are providing so costly service and no quality at all. I will suggest everyone to go for other better services. Thanks Rakesh Jain [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your number to understand your concerns regarding the connectivity of your Tata Photon number . However, we are unable to contact you, since your call was not answered.
Further, we would like to inform you that as per your complaint docket number[protected] our concerned team already spoke to you and informed you that there is no problem from the network request you to visit any of your nearest Tata Docomo Icare centre in this regards.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number to understand your concerns regarding the connectivity of your Tata Photon number . However, we are unable to contact you, since your call was not answered.
Further, we would like to inform you that as per your complaint docket number[protected] our concerned team already spoke to you and informed you that there is no problem from the network request you to visit any of your nearest Tata Docomo Icare centre in this regards.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Tata photon number [protected] which i used for almost 5 years and recently terminated the connection in June, though i dont know when did Tata officially terminate or disconnect it. I was not getting connection since 17th of June, inspite of mailing several times to [protected]@tatadocomo.com and calling them they never gave me any kind of cooperation. No one responded on time, they closed my service request suddenly without resolving the issue.
Now when i did not get any connection from 17th till 22nd of June and also after that, i requested many times calling customer care to disconnect it as i knew by then that they wont resolve the issue. Now, since i never got any connection from 17th why should i pay my bill? And that too for month of July? And they have billed me from 23rd of june, whereas i never got any connection on any of the days starting from 17th july 2014? Is this some kind of joke?
Fine, if you want bill paid for 22nd of may till 16th of june i can do that, but u need to provide me compensation too for my work which was hampered from 17th of june and no one ever intervened and helped me out of the situation from your company? Tata teleservices now threatening me over phone that they will sue me, and what about your NO SERVICES? Will the court be blind and deaf while dealing with your case? Customer care men are horrible, they dont even know how to treat ladies. They should learn how to behave with ladies first before calling customers. And you guys are calling someone who transferred the tata photon account 3 years back in 2011 and asking the person to pay the bill? You dont have my number? And you blame the person that they are helping me to hide in darkness. Wonderful! Is tata such a novice that they give out postpaid connection without any verification of details? What do you mean by am hiding?
You people were hiding when it was time to give some services. Now when its disconnected due to no connection from your side for several days, you come running and call and harass for bills which cant be valid because i never used the dongle since 17th of june as there were no signals on the dongle from that day ever. I wish you could show some efficiency in handling and resolving the case previously just like you are showing now threatening to sue me unless i pay bills for usage which i never made. Then i too should ask compensation for giving no services from 17th of june, right? If you can bill customers even after she made repeated requests after 22nd to disconnect the connection first by calling to customer care and later on 28th june via mail, then why shouldn't the customer too ask for compensation?
Just because tata is a big company, anything you do is fair and anything i do is illegal and should be punished? Well, head to a lawyer then which you said you are doing already, however i have the mails too wherein i have requested to restore connection several times, and you guys never responded. You too aint be going away with a clean chit i believe.
TATA TELESERVICES worst company. Photon plus is just a way to trap in people, lure them into spending money to get better connection. After sometime when you people dont get connection, its your headache, its not Tata's concern, its your connection, your fault! And whatever happens, you must pay the bills even if there is no usage and even if you want to terminate the connection and they delay it as per their wishes. Good technique of looting people and then threatening them to feed the telecom company more money, lest they will take "legal steps". All customers are not fools and criminals to be unnerved hearing about law and order!
Now when i did not get any connection from 17th till 22nd of June and also after that, i requested many times calling customer care to disconnect it as i knew by then that they wont resolve the issue. Now, since i never got any connection from 17th why should i pay my bill? And that too for month of July? And they have billed me from 23rd of june, whereas i never got any connection on any of the days starting from 17th july 2014? Is this some kind of joke?
Fine, if you want bill paid for 22nd of may till 16th of june i can do that, but u need to provide me compensation too for my work which was hampered from 17th of june and no one ever intervened and helped me out of the situation from your company? Tata teleservices now threatening me over phone that they will sue me, and what about your NO SERVICES? Will the court be blind and deaf while dealing with your case? Customer care men are horrible, they dont even know how to treat ladies. They should learn how to behave with ladies first before calling customers. And you guys are calling someone who transferred the tata photon account 3 years back in 2011 and asking the person to pay the bill? You dont have my number? And you blame the person that they are helping me to hide in darkness. Wonderful! Is tata such a novice that they give out postpaid connection without any verification of details? What do you mean by am hiding?
You people were hiding when it was time to give some services. Now when its disconnected due to no connection from your side for several days, you come running and call and harass for bills which cant be valid because i never used the dongle since 17th of june as there were no signals on the dongle from that day ever. I wish you could show some efficiency in handling and resolving the case previously just like you are showing now threatening to sue me unless i pay bills for usage which i never made. Then i too should ask compensation for giving no services from 17th of june, right? If you can bill customers even after she made repeated requests after 22nd to disconnect the connection first by calling to customer care and later on 28th june via mail, then why shouldn't the customer too ask for compensation?
Just because tata is a big company, anything you do is fair and anything i do is illegal and should be punished? Well, head to a lawyer then which you said you are doing already, however i have the mails too wherein i have requested to restore connection several times, and you guys never responded. You too aint be going away with a clean chit i believe.
TATA TELESERVICES worst company. Photon plus is just a way to trap in people, lure them into spending money to get better connection. After sometime when you people dont get connection, its your headache, its not Tata's concern, its your connection, your fault! And whatever happens, you must pay the bills even if there is no usage and even if you want to terminate the connection and they delay it as per their wishes. Good technique of looting people and then threatening them to feed the telecom company more money, lest they will take "legal steps". All customers are not fools and criminals to be unnerved hearing about law and order!
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.