The Professional Couriers — Not delivery the courier

Address:

balotra

I get a call from professional courier, he told me your courier has arrived
i ask him to diliver on the adress, he said there is no dilivery service, you have to pick up from our centre. the courier was my hdfc bank cheque book.
he said i[censored] will not come and take the courier, we eill send it banck to the bank. .
is this your servive, if you cant diliver it to adress then why you take the parcel from bank
very poor service i have seen from such a reputed courier,
my contact no is [protected]