[Resolved] Tikona — Disconnect tikona Broadband | |||
I am gunabushanam my customer id is [protected]. I requested to disconnect my broad band service to customer care.(before[protected] They asked about reason for disconnection and after they said service people will called u regarding cancelling the connection. The called my after 10 days. After that the service people said that i will get a confirmation mail to mail account. But the next 2nd of the service call i got a bill for the june.that is instead of getting the cancellation mail i got bill amount 505Rs. Again i asked to the customer care, They asked from the begining like the reasoning for disconnection, then the customer said that "i will connect to the servie people" but they are not given the connection to them. So i request you to disconnect the service from tikona. I already have face the problem with aircel and solved by complaint forum. so again i am facing the problem with tikona. So kindly solve my issue for cancelling the connection. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
i got a call from tikona customer care on[protected] regarding disconnection process around 2.15 pm. i answered a call and the same evening 4.00 pm, Mr Balakumar tikona customer officer was come to my home, collected the bill amount 1130 rs and disconnected the tikona cable and box. Then he called me and said that dismandled the tikona product and need to be intimate it to the customer care, then they will provide a disconnection id through tikona customer care.
Then i called to the customer care regarding disconnection, he said that the tikona people call back me within 24 hours[protected]:28:00).
Then i called to the customer care regarding disconnection, he said that the tikona people call back me within 24 hours[protected]:28:00).
Dear Gunabushanam,
Greetings from Tikona.
We have noted your feedback and the same has been shared with our respective team.
With regards to your concern, we confirm that your disconnection request is in process. We will revert to you shortly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and the same has been shared with our respective team.
With regards to your concern, we confirm that your disconnection request is in process. We will revert to you shortly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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Greetings from Tikona.
Please be assured that your concern listed July 5, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care